Lead Leak Map for dental and wellness practices
Fictional 3-provider dental and wellness practice serving Glendale and Peoria. A real Lead Leak Map scores 15 checkpoints across discoverability, first impression, capture, follow-up, and retention. This sample uses public research plus fictional business assumptions so you can see the shape before booking.
Estimated annual leak
~$99,000
Sample math uses the schedule-loss example cited by DentalBase: reducing no-shows from 15% to 10% at an average visit value can recover about $99,000 per year.
Discoverability
Google profile is strong, but service pages are thin and review requests have slowed.
$12K/yr in soft local visibility loss
First impression
Mobile site has trust proof, but booking options require calling during office hours.
$16K/yr from abandoned new-patient intent
Capture
Two weekday test calls went to voicemail. No instant SMS confirmation was detected.
$34K/yr from missed new-patient and reschedule calls
Follow-up
Appointment reminders exist, but no reschedule capture flow or unscheduled-treatment nurture was detected.
$27K/yr in preventable schedule gaps
Retention
Review request appears inconsistent and no reactivation sequence was detected for dormant patients.
$10K/yr in retention softness
What the fix engagement delivers
For a business with this profile, the scope below addresses the highest-value leaks first. Your business approves every script, message, routing rule, and handoff before anything goes live.
Component 1
AI Receptionist for calls and overflow
Captures appointment reason, location, urgency, insurance basics when appropriate, and preferred time without making clinical promises.
Component 2
Missed-Call Text-Back
Turns missed calls into fast SMS conversations, especially during treatment blocks and lunch hours.
Component 3
Online Booking and Reminders
Helps patients request or confirm appointments without waiting for the front desk.
Component 4
Reactivation Follow-Up
Nudges unscheduled treatment, hygiene recalls, med spa follow-ups, and wellness rebooks in approved wording.
Component 5
Review Automation
Requests reviews after the right appointment types and keeps opt-out language clean.
Plus
Visibility and reporting cleanup
Google Business Profile checks, source tracking, conversion reporting, and a simple monthly view of what changed.
The sample business is fictional. Do not use a real prospect's data in public material without consent.
The Time-Back Audit produces a Lead Leak Map like this one, scored against your actual public customer path. Includes discovery, a custom report, and a live working session with David.
Book the $497 audit →