SAMPLE REPORT. The business below is fictional and illustrative. Your audit uses your actual public-facing data.

Lead Leak Map for brokers

Valley Home & Lending Group. 4 of 15 systems healthy.

Fictional 4-person real estate and mortgage referral team serving Phoenix West Valley clients. A real Lead Leak Map scores 15 checkpoints across discoverability, first impression, capture, follow-up, and retention. This sample uses public research plus fictional business assumptions so you can see the shape before booking.

Estimated annual leak

~$84,000

Sample math: a fictional broker misses one qualified seller, buyer, borrower, or business-owner opportunity every other month at $14,000 average gross revenue per closed client. Annual leak: $84,000.

7 leaking
4 concerning
4 healthy

Top 3 fixes by ROI

  1. Missed-call text-back and consult booking
  2. CRM nurture for not-ready leads
  3. Review and referral request workflow

The five categories

1

Discoverability

Do local clients trust you before contacting?

Concerning

Google profile and Zillow presence exist, but recent review flow is weak and service pages are generic.

Google reviews: 39 total
Recent reviews: 2 in 90 days
Neighborhood pages: thin
License disclosure: present

$10K/yr in trust and visibility softness

The fix

Strengthen neighborhood pages, review recency, and profile completeness.

2

First impression

Does the site match buyer, seller, and borrower intent?

Concerning

Site has multiple CTAs but no clear path by prospect type.

Primary CTA: contact us
Seller path: hidden
Mortgage path: separate site
Mobile load: 4.4s LCP

$12K/yr from unclear next steps

The fix

Create separate buyer, seller, borrower, and business-owner paths.

3

Capture

Can prospects reach someone while motivation is high?

Leaking

After-hours test call went to voicemail and no SMS reply arrived.

After-hours call: voicemail
Text-back: none
Booking link: not offered
Spanish path: none

$28K/yr from missed high-intent inquiries

The fix

Install text-back, AI receptionist, booking, and language routing if desired.

4

Follow-up

Do not-ready leads get worked consistently?

Leaking

CRM has tags but no active nurture for 30, 60, or 90-day prospects.

CRM tags: present
Automated nurture: limited
Open-house follow-up: manual
Source tracking: inconsistent

$24K/yr from stale CRM opportunities

The fix

Build stage-based nurture and accountability by lead source.

5

Retention

Do closed clients create reviews and referrals?

Concerning

Review requests and referral asks are manual and inconsistent.

Review request: manual
Referral ask: manual
Past-client touch: quarterly newsletter only
Closing milestone workflow: none

$10K/yr in lost referral compounding

The fix

Automate milestone-based review and referral requests in approved wording.

This was a sample. Get the same map for your business.

The Time-Back Audit produces a Lead Leak Map like this one, scored against your actual public customer path. Includes discovery, a custom report, and a live working session with David.

Book the $497 audit

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